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Shop Policies

SHIPPING POLICY

(COVID-19 SHIPPING NOTICE: At Letter Pretty, I'm taking extra precautions to promote and protect the health and safety for all clients. For those that live in Calgary, there are local delivery or local pick-up options available for all clients and there are enhanced sanitization practices in place when I'm packaging your order with care. With respect to shipping, please note that transit times can take longer than advertised by Canada Post, so make sure to factor this in when placing your order. If you are unsure if the item will reach you in time, feel free to send me an email at naomi@letterpretty.com and we'll figure something out!

Processing time: currently 1-7 days depending on the item you selected (this is the time it takes to prepare your order and prepare the item(s) for shipping). Please check each individual listing for current shipping lead times. Thanks so much for your understanding!

LOCAL PICKUP & DELIVERY WITHIN CALGARY AREA:
At checkout, you will be able to choose one of the following options:
  1. FREE PICKUP (NO CHARGE)
    (Free pick-up is always available in the downtown/Beltline area and I will reach out and schedule a pick-up time with you)

  2. YYC Downtown Delivery ($5) - (Sunnyside, Kensington, Hillhurst, Sunalta, Beltline, Mission, Bankview, Marda Loop, Eau Claire, Chinatown, East Village, Inglewood, Victoria Park, SAIT, Crescent Heights, and Bridgeland)

  3. YYC Regular Delivery ($10) - (Most of Calgary falls under this option)

  4. YYC Far Delivery ($15) - (Mckenzie Town, Cranston, Seton, Auburn Bay, Mahogany, Walden, Legacy, Silverado, Chestermere)

SHIPPING WITHIN CANADA:
Please message me directly to discuss shipping rates PRIOR to your purchase, as not all items are able to be shipped. All items are shipped via Canada Post through a pre-paid bubble mailer and tracking will be provided. 
Please note: The purchaser is responsible for providing a correct shipping address at time of checkout. Letter Pretty is not responsible for incorrect shipping addresses.

SHIPPING IN THE USA:
Please message me directly to discuss shipping rates PRIOR to your purchase, as not all items are able to be shipped. I'll create a custom listing just for you and will be able to give you a better idea of shipping time. Non-custom items are usually shipped within a few days of ordering. However, please note that shipping to the USA is still considered international so there may be delays.
Please note: The purchaser is responsible for providing a correct shipping address at time of checkout. Letter Pretty is not responsible for incorrect shipping addresses.

RETURNS & EXCHANGES

Due to the custom nature of calligraphy, all sales are final and Letter Pretty is unable to accept returns (with the exception of returns due to damage or a if it is a defective product). But if there is a problem with your order or in the event you are not satisfied with your order, please reach out to me ASAP at naomi@letterpretty.com and I'd be glad to troubleshoot with you! I strive to make every customer happy and your satisfaction is very important to me :)

If your order is missing an item(s) or if your item(s) has been damaged in transit, please let me know within 24-48 hours of receiving your order by emailing me directly at naomi@lettepretty.com. To be eligible, you'll need to return the item(s) in the original packaging, plus provide your receipt/proof of purchase. Please note that I am not held responsible for any packages that are lost through postal service.

REFUNDS & CANCELLATIONS FOR REGULAR ITEMS:

Cancellations will only be accepted within 24 hours of the order being placed. After 24 hours, a cancellation will incur a 20% restocking fee. 

There will be no refunds on rush charges no matter what the circumstance.

DEPOSITS, REFUNDS & CANCELLATIONS FOR CUSTOM WEDDING/CORPORATE ORDERS: 

You will be charged a 50% non-refundable deposit at the time of booking your custom project for your wedding/event. This deposit ensures your wedding date/event date is booked off in my calendar. The remaining 50% of your custom order will be due 7 days before your wedding date/event date.

Should you choose to cancel your custom order, the 50% deposit you made upon booking and will not be refunded, even if the order is canceled before the work has begun. If your order has not yet been processed or if I have not yet started on your order, a shop credit may be issued.

If your order is in process or has already been started, additional fees may still apply.

CALLIGRAPHY SERVICES & VARIATIONS

Each item in the shop is hand lettered by me and is not machine-based in any way, so there may be slight variations in the colour, size, style, centering, spacing, lettering, and margins when compared to the sample images as displayed on the website.

With respect to certain items such as: marble tiles, slate coasters and/or other naturally occurring items, there may be slight variations to each individual item (such as: the veined pattern on marble tile, the rugged edges of slate coasters, etc.) which are completely normal.

COPYRIGHT

Letter Pretty retains all copyright. Customers/Clients are not permitted to reproduce our designs in any way, for any purpose.

Trademarks and materials may not be used in connection with any product or service that is not Letter Pretty, in any manner that is likely to cause confusion among customers or the public, in any manner that disparages or discredits Letter Pretty or in any manner that may deprive Letter Pretty. 

SOCIAL MEDIA

Letter Pretty may post photos at its sole discretion of daily work on social media platforms.